Policy

Returns & Refunds

Your satisfaction is our priority. Learn about our return policy and how to request a refund.

Our Commitment

At Ukwimi Botanicals, we take pride in the quality of our handcrafted products. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

  • Returns accepted within 14 days of delivery
  • Products must be unopened and in original packaging
  • Proof of purchase required

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no additional cost.

How to Request a Return

  1. Contact us via WhatsApp at +260 967 800 972
  2. Provide your order number and reason for return
  3. We'll provide return instructions within 24 hours
  4. Ship the item back using the provided instructions
  5. Refund processed within 5-7 business days of receipt

Questions?

Our team is here to help with any questions about returns.

Contact Us